Question 1

What is Netgen Esports?

Accepted Answer

Netgen Esports is a B2B esports company based in Belgium. We run a white-label tournament platform with proprietary Fluxion AI, live production, and gaming event management. One team handles all three services. No subcontracting. No vendor handoffs.

Question 2

Who are Netgen's clients?

Accepted Answer

RSC Anderlecht, STVV, Belgium Esports Federation, European Gaming Organisation, Walibi Belgium, Deliveroo Belgium, AJ Auxerre, SC Bastia, SCO Angers, City of Schaerbeek, City of Brussels, GamersEra, and much more.

Question 3

What is the Netgen white-label esports platform?

Accepted Answer

A SaaS platform for running esports tournaments and gaming communities under your own brand. It works with any game. You get tournament management, marketing automation, integrated monetization with zero commission, Fluxion AI, and a CMS with AI content generation. Setup takes days.

Question 4

What is included in the White-Label Esports Platform?

Accepted Answer

White-label customization, tournament and league management, marketing automation across email and SMS and in-app channels, built-in monetization, Fluxion AI, team management, live chat, social login, a mobile PWA, support for over 25 languages, and a CMS with AI content generation. The platform works with any game. Everything ships with your plan. No external tools required.

Question 5

What games does the platform support?

Accepted Answer

Any game. Add any title in a few clicks. No publisher integration required. No external APIs needed.

Question 6

What social logins are supported?

Accepted Answer

Twitch, Discord, and Google on all plans. Add more providers on request.

Question 7

What is Fluxion AI?

Accepted Answer

Fluxion AI is a proprietary system built and operated by Netgen. Only platform clients get access. It handles four functions. Score validation reads screenshots and verifies results against match records. Ruleset generation produces complete rulesets from a short brief. Content generation creates articles and announcements from tournament data. Organizer support runs 24/7 as an AI assistant inside the platform. Token allocation depends on your plan: 5 million per month on Essentials, 12 million on Premium, custom on Enterprise.

Question 8

What marketing automation tools are included in the esports platform?

Accepted Answer

Email, in-app notifications, segmentation, A/B testing, and reporting ship with every plan. SMS and WhatsApp channels run from inside the platform. You set up campaigns and workflows. Player data triggers sequences automatically. No separate marketing subscription required.

Question 9

How does monetization work on the platform?

Accepted Answer

Three revenue streams: paid tournament entry, premium subscriptions, and sponsorship. Netgen charges zero commission. Payment gateways like Mollie, BitPay, and MamoPay apply their standard processing fees. Those fees sit outside your plan. Tax calculates automatically based on each player's country.

Question 10

Is there a commission or revenue share on tournament entry fees?

Accepted Answer

No commission. Netgen charges zero commission on transactions at every plan level. The platform operator keeps every euro from tournament entry fees and player subscriptions.

Question 11

How does player identity verification work?

Accepted Answer

Available on Premium and Enterprise plans. Admins send verification links by email or WhatsApp. Players join a video room. An admin confirms identity in real time, requests account details, or asks for screen sharing. This stops account sharing. The registered player is the one competing.

Question 12

What infrastructure is the platform hosted on?

Accepted Answer

Tournaments stay online under attack. The platform runs on non-GAFAM cloud infrastructure. Datacenters span the EU, US, Canada, Asia, and Australia. All carry ISO 27001 certification for information security. DDoS protection and a web application firewall run at the infrastructure level. Database backups run every 12 hours on Essentials and every 4 hours on Premium. Uptime sits at 99.9 percent, guaranteed by SLA on all plans. Netgen does not use client data. No resale. No commercial outreach. Netgen respects GDPR requirements.

Question 13

Is the platform GDPR compliant?

Accepted Answer

Yes. Hosting runs on non-GAFAM infrastructure in ISO 27001 certified datacenters across the EU, US, Canada, Asia, and Australia. Your data stays your property. Netgen does not exploit or sell it. All data handling meets GDPR requirements.

Question 14

What happens to our data if we cancel?

Accepted Answer

Platform operators control their user data throughout the subscription. Data export is available on cancellation. Netgen does not use client data for its own purposes. Hosting runs on non-GAFAM infrastructure in EU or US datacenters under ISO 27001 certification.

Question 15

How much does the White-Label Esports Platform cost?

Accepted Answer

Essentials runs €699 per month for up to 5,000 players. Premium costs €1,499 per month for up to 10,000 players. Enterprise pricing is scoped on request for unlimited deployments. All plans include zero commission and zero setup fees. Annual billing costs 11 months.

Question 16

Are there any setup fees?

Accepted Answer

No setup fees on any plan. Starting or upgrading does not trigger an onboarding charge.

Question 17

Are there any additional or hidden fees associated with certain features or services on the platform?

Accepted Answer

No fees beyond the monthly subscription. Transaction fees from Mollie, BitPay, or MamoPay apply to individual payments. Those providers set the rates. Netgen passes them through at cost with no markup. No per-tournament fees. No feature unlock fees. No commission on platform revenue.

Question 18

Are there any discounts available for long-term commitments on your platform?

Accepted Answer

Annual billing costs 11 monthly payments. You get one month free on any plan. Month-to-month billing runs at the standard rate.

Question 19

How does the pricing evolve with my growing business needs?

Accepted Answer

Plans scale by user volume and feature set. Most organizations start on Essentials or Premium and upgrade as they grow. Upgrading does not require redeployment. No long-term commitment. Enterprise plans are scoped individually for organizations that outgrow Premium or need dedicated hardware, SSO, or custom development.

Question 20

Are platform updates included in the package price?

Accepted Answer

Yes. Platform updates, new features, and infrastructure maintenance ship with the subscription at all plan levels. No separate charge for updates.

Question 21

How long does it take to deploy the platform?

Accepted Answer

Deployment takes days. The platform is a production-ready SaaS product with a white-label layer. Brand configuration requires no code changes. Most clients run live tournaments within the first week.

Question 22

Can I get my own platform for a single event?

Accepted Answer

The platform runs on subscription with a one-month minimum. Start a monthly plan, run your event, then cancel or continue. No per-event license exists. Contact the team to discuss single-event options.

Question 23

Can you migrate an existing player community to Netgen?

Accepted Answer

Yes. The Netgen team imports your player data and configures your brand. You keep your player base. Deployment takes under a week.

Question 24

What types of support and assistance are included in the platform plan?

Accepted Answer

All plans include documentation, email support, and the Fluxion AI organizer assistant. It answers operational questions inside the platform at any hour. Premium adds a chat support channel. Response times: 24 hours on Essentials, 8 hours on Premium, 2 hours on Enterprise. The Netgen team handles support directly. No outsourced helpdesk.

Question 25

Can a national federation run multiple leagues under one platform license?

Accepted Answer

Yes. Run multiple leagues and tournaments under a single deployment. Premium supports up to 4 organizer accounts managing different competitions. Enterprise has no organizer limit. National federations manage regional leagues, national championships, and partner competitions from one platform instance.

Question 26

Does the platform support multiple languages and currencies for international deployments?

Accepted Answer

Yes. The platform ships in over 25 languages and deploys worldwide. The Netgen team adds languages on request. No custom development required on your end. Payment processing supports standard cards, cryptocurrency, and regional methods. Tax calculates per player based on country of residence.

Question 27

How does the free demo work?

Accepted Answer

A 30-minute session with a team member. Describe your project. They show you the platform live, configured for your scenario. No PowerPoint. No obligation. Book a demo or contact us to schedule a call.

Question 28

What does on-site esports live production involve?

Accepted Answer

The Netgen team stays at the venue for the full event. One crew handles cameras, direction, graphics, audio, commentary, and stream delivery. We work primarily across Europe. International deployments available on request.

Question 29

How does remote esports production work?

Accepted Answer

On-site hardware captures and transports the signal. The production team runs direction, graphics, and delivery from our studio. Output quality matches on-site production. This format works for recurring broadcasts and events where travel costs matter.

Question 30

What is cloud-based esports production?

Accepted Answer

No physical setup at the venue. Cameras, game capture, and commentary run over the internet. Processing and delivery happen from the cloud production environment. Global coverage with nothing to install. Works for online tournaments, multi-venue events, and any broadcast without a physical production unit.

Question 31

What has the Netgen production team delivered?

Accepted Answer

Productions for national federations, sports clubs, and brands across Belgium, France, and the Netherlands. Walibi Belgium Gaming hit 25,000 concurrent viewers. The same crew produces every event regardless of scale. Check the showcase for detailed case studies.

Question 32

How is live production connected to the esports platform?

Accepted Answer

Tournament data feeds into broadcast graphics via the production API. Match states, scores, and standings update automatically. No manual result entry. Clients using both services get the connection built into their platform deployment.

Question 33

How is esports live production priced?

Accepted Answer

Per project. Format, duration, location, crew, and technical requirements set the price. No rate card. A 15-minute call scopes the project. You receive a quote within 48 hours. Platform and production get scoped in a single call.

Question 34

What does a Netgen-managed gaming event include?

Accepted Answer

One contract covers six areas: 3D staging, communication, logistics, dedicated local network, tournament management on the white-label platform, and live production. Nothing subcontracted. One team. One contact.

Question 35

Why a specialist instead of a general event agency?

Accepted Answer

General agencies manage logistics, build stages, and coordinate catering. They do not configure tournament platforms, capture 32 player stations on video, or integrate live match data into broadcast graphics. A standard agency means managing multiple vendors. Netgen covers everything under a single contract. One team runs the event. One person owns the result on-site.

Question 36

How does Netgen handle network infrastructure at gaming events?

Accepted Answer

A single cable or device failure will not take down the tournament. Netgen deploys a dedicated fiber connection sized for event traffic. Player stations connect via direct wiring. The broadcast feed runs on a separate path from gameplay traffic. A third segment covers spectator areas and on-site staff. Redundant routing keeps the event live if any link fails. Network monitoring runs throughout the event. Infrastructure gets sized during planning based on simultaneous matches, streaming destination, and venue connectivity.

Question 37

What tool runs the tournament during the event?

Accepted Answer

The Netgen white-label platform runs the tournament. Brackets, scores, standings, and player communications live in one system. The API connects tournament data to broadcast graphics. No manual entry. The platform keeps the online community active after the event.

Question 38

What types of organizations does Netgen deliver gaming events for?

Accepted Answer

Sports clubs like STVV and RSC Anderlecht. National federations including Belgium Esports Federation. Brands and agencies such as Deliveroo and Walibi. Public institutions like the City of Schaerbeek and EGO. Events range from activations of a few hundred to multi-day national championships.

Question 39

Where does Netgen deliver gaming events?

Accepted Answer

Belgium, Netherlands, Luxembourg, France, Germany, and the UK. Belgium is our home base. Most Benelux events include the full crew at no extra logistics cost. Events outside this territory work by arrangement. Remote and cloud production have no geographic restrictions.

Question 40

How is gaming event management priced?

Accepted Answer

Gaming event management runs per project. No standard day rate or package exists. Event scope varies too much. A two-hour brand activation and a two-day national championship carry different production, logistics, and network requirements. Scoping starts with a conversation about event format, expected attendance, venue, broadcast plan, and timeline. You receive a quote within 48 hours.

Frequently Asked Questions

Company & General

Platform Overview

Fluxion AI

Marketing Automation

Monetization & Payments

Infrastructure & Security

Pricing & Plans

Deployment & Setup

Support

Multi-Tenant & International

Demo & Sales Process

Live Production

Gaming Event Management

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